We guarantee all our products to be brand new and fully as described. We ship no blemishes, seconds, or any inferior variations.
We guarantee that your shopping experience will be a secure and enjoyable one. If your shopping experience is substandard in any way, please contact us.
Most of our products are shipped within 3-4 business days. The exceptions are the onesie bodysuits for children. Those items ship from overseas, so you should allow 15-20 business days for delivery.
Should a product be out of stock, we'll notify you of the delay as soon as we can.
We stand behind every product we sell. If you are not absolutely pleased with your purchase - for any reason - we will be happy to make an exchange. Refunds for defective items can also be made, if we are informed within 10 days of order receipt. Simply contact us to provide the order details and the reason for exchange or return within 10 days. Items can be sent via insured parcel post or UPS to the address we will provide you upon confirmation of exchange / return.
Returned products must be in like-new condition with original packaging and materials. Sorry, but due to hygienic reasons, returns on clothing are not accepted, unless the item is defective.
Custom orders are considered final sale, e.g. fitted bodysuits.
A receipt must accompany all returns. A 20% re-stocking fee will be applied towards your refund.
Sorry, we do not accept COD charges. If package accepted, COD charges will also be deducted from your refund. We reserve the right to return any COD packages unopened to sender.
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I've worked with Anna on several purchases, some quite grandiose in terms of scale, and I can easily say that not only was Anna incredibly helpful, but the depth and breadth of knowledge and professionalism she imparts is bar none when it comes to special needs. Frank, |
Thank you for great customer support! Mary Vono, Social Worker, Sunshine Haven, Whitinsville, MA |
Wow, I am so impressed with your site, and all your products... finally!! All I have been searching for... I thank God for your site and products you carry -- all the products I have been struggling to get for my 12 yr old daughter in every subject you cover. Thank you! Espy Miramontes, San Jose, California |
"It is good to see people still care to take care of customers with the upmost attention and service." Madeline |
" I wanted to let you know that I got the bracelets and they look great.." Jennifer |
Product: Deborah Squires, Dorchester, Ontario |
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These pajamas have changed our lives! My special needs daughter turns 13 years old this month and now wakes up with uncompromised pull-ups. The back zip pj's also cut down on her skin picking. ..This clothing is so well made and works so well that I think you should look into Seeing if medical insurance would cover it. Jennifer Johnson, Arkansas |
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Thank you very much Anna! You've gone above and beyond and been so very human through our entire transaction. I appreciate all you've done. Julie Smith-Allen, Blairmore, Alberta |